All our shipments are fully insured and it's our responsibility for delivering the goods. We operate on a common sense return policy and we do not feel the need for pages of disclaimers. You are fully entitled to return a product and get a refund from us, within reasonable time that is 30 days. We describe all our products accurately but in the unlikely event of an item being "Not as described" we'll cover the postage expenses, otherwise return postage costs has to be covered by the customer. All "not as described" cases need to be informed within 48 hours of receiving the goods, all other returns must be notified to us within 14 days.