All our shipments are fully insured and it's our responsibility for delivering the goods. We operate on a common sense return policy and we do not feel the need for pages of disclaimers. You are fully entitled to return a product and get a refund from us, within reasonable time that is 14 days on UK purchases, we don't accept international returns. We don't charge extra for delivery or card transactions therefore there will be a 2% + £30 deduction on your refund as we don't sell guitars on a trial basis without the costs reflected. All guitars are as described and as photographed which forms the part of description. Please read our detailed feedback on Reverb and Ebay that was left by paid genuine customers.